All of our products have been carefully hand-selected. We craft each of our products to ensure the most economical and highest quality materials. If you have purchased any retail item* as shown and are unsatisfied for any reason at all, feel free to return your product, unused and in re-sellable condition by contacting us within 10 calendar days of order receipt for a “no hassle” return authorization. (*Items described as “Closeout” as non-returnable and sold “AS IS”) Holiday Gift orders placed after Dec. 8th have a special return extension until Jan. 8th.
If your order is unused, and sent back in perfect, re-sellable condition with original packaging including mala bag intact, you will be refunded the product purchase price, less a 15% restocking fee (7.5% for jewelry exceeding $250). Shipping to and from is not-refundable.
Returns after 30 days from purchase date are not accepted. Please contact us at support@panachedesai.com prior to returning any item, and we will give you return instructions.
Please allow up to two billing cycles after we receive your item back (30 days) for refund credits to post. We cannot be liable for product misuse or customer damage, and can not offer a refund in these circumstances, even if it is before the 30 day warranty period.
Damaged or Defective Products:
If you receive a damaged/defective product, please retain all packaging and notify us immediately for claim instructions or a return authorization. You may be asked to show a damaged package to the shipper to apply for reimbursement if your package was insured, or send it back to us. If it is determined that the product was damaged by the shipper, a refund or replacement product will be sent if available as soon as we receive the damaged item back. The same policy applies if you have received an incorrect item.
Exchanges:
We offer exchanges on items received that show manufacturing defects. In such a case, The Desai Companies, Inc. will be responsible for all return shipping costs as well as the shipping costs for exchanged items.
We offer exchanges or returns on items that are the incorrect size. In such cases, THE CUSTOMER will be responsible for all return shipping costs as well as the shipping costs for exchanged items.
